Saturday, December 10, 2011

The cutting edge



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By  THE WATCHMAN 
Posted  Friday, December 9  2011 at  18:32
Missing luggage. Kenya Airways is making life difficult for Kenyans in Dakar and other West African cities, says Lawrence Mbae, who is not amused at having to act as an unofficial customer relations manager for the national carrier. “I was confronted by a Senegalese, who asked me if I was from the country whose airline hardly ever delivers passengers’ luggage. I tried to explain that it only delays and that I was also a victim on November 28. I told him that ‘Pride of Africa’ does not discriminate on the basis of nationalities. He was not convinced. The ball is in your court, KQ,” says Lawrence, whose contact is Tel. 0731881108 or gikundi.mbae@gmail.com.
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Bank queues. Following Joe Wahome’s complaint about inadequate teller services at the KCB’s Jogoo Road branch in Nairobi’s Eastlands, as a result of which he queues for an hour every time he calls at the bank, the matter is being given due attention. Corporate communications official Judith Sidi Odhiambo advises him and other customers to feel free to contact the branch manager on Tel. 0711215531 for assistance. Judith’s email is jsodhiambo@kcb.co.ke.
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Phone lines. Are we witnessing the imminent death of landline telephones? asks Daniela Moretti-Proske, convinced that Telkom Orange has given up on the repair of her phone numbers 4343400 and 43479048. Both lines have been out of order since September despite numerous calls to emergency number 997 and talking to Telkom staffers Sammy, Laura, Sarah, Rita, Tatu, Mary, Maureen and Nenny, who all dished out reference numbers. The latest reference is N/1211/162901. Her more reliable contact is Dianella.MORETTI-PROSKE@eeas.europa.eu.
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Silent machines. After he complained about the badly potholed Ngecha road in Nairobi, Dipak Shah says the Kenya Urban Roads Authority sent a contractor to the site and begun repairs. However, the job appears to have suddenly stopped, with the contractor’s equipment now gathering dust at the nearby Nyari Police Post. “What could be the problem?” asks Dipak, whose contact is digocycle@gmail.com.
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Hypocrisy. Nothing exemplifies the hypocrisy of the African Union like the case of Gambian Fatou Bensouda, who is heavily tipped to succeed controversial Argentine lawyer Luis Moreno-Ocampo as the ICC’s chief prosecutor, remarks Khalid Hassan of Mombasa. The AU, which is solidly rallying behind Bensouda, has also been calling upon its member states to ignore the warrant of arrest issued against Sudanese President Omar al-Bashir. Don’t they ever realise that this could easily cost her the job?” His contact is Hassan.khalid@africaonline.co.ke.
Have a straightforward day, won’t you!

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