Posted Wednesday, August 31 2011 at 19:53
DEALERS WILL LOSE OUT. The Communications Commission of Kenya may be justified in ordering mobile phone service providers to switch off fake handsets, but to blame is the Kenya Bureau of Standards (Kebs), which, according to Julius Wairegi, has been sound asleep on the job.
The biggest losers, he says, will be dealers in the fake phones whose importation should have been blocked.
“It is Kebs’s laxity that has also allowed the market to be flooded with cheap phone accessories and batteries,” says Julius.
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GET YOUR ACT TOGETHER. Fone-Xpress at Nakumatt Lifestyle in Nairobi needs to up its game in customer service, says Joan Kariuki.
She bought a phone from the shop, which malfunctioned and she returned it two weeks later, encouraged by their after-sales service promise.
However, three months later, she not only has not got her phone back, she has also not heard a word from them.
But an optimistic Joan still hopes they will call her on Tel 0721771185 and explain what happened to her phone.
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PENALISE CHEATS. Shouldn’t Safaricom consider some penalty for those who receive M-Pesa not meant for them and rush to cash it?
Money intended for Winnie’s son’s medical treatment went to the wrong person on August 26 at 5.27pm.
She received the confirmation, BP39LB121, for Sh8,075 and immediately called the subscriber on Tel 072290881, who pocketed the money.
She was then advised to get a police abstract but has not got her money back. Her number is 0722224358.
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REMOVE THESE SIGNS. The height of irony, Stan Mutiga says, is for the banks to want to cash into the mobile phone money transfer services, including Safaricom’s M-Pesa, but still put up signs warning customers against using their phones in their banking halls.
To transact, Stan says, the customers need to use their phones and yet those banks expect them to switch them off once they enter their premises.
He hopes the signs will come down soon, as the banks realise just how ridiculous their ban is.
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